Terms & Conditions

Welcome to Super Deep Clean. These Terms & Conditions (“Terms”) govern your use of our website (superdeepclean.co.uk) and any cleaning services you book with us. By booking a service, browsing our website, or otherwise engaging with Super Deep Clean, you agree to be bound by these Terms. Please read them carefully before using our services.

1. About Us

Super Deep Clean provides residential and commercial cleaning services, including but not limited to house cleaning, office cleaning, kitchen cleaning, window cleaning, carpet cleaning, and end-of-tenancy cleaning. We are based at 26 Milverton Gardens, IG3 8DS, United Kingdom.

You can contact us at info@superdeepclean.co.uk or by phone on +44 7943 703984.

2. Bookings & Quotes

All bookings made via our website, phone, or email are subject to availability and confirmation by our team.
Quotes provided prior to a site visit or full assessment are estimates only. Final pricing may vary based on property size, condition, and specific requirements.
We reserve the right to decline or reschedule a booking where access, safety, or scope-of-work issues arise.

3. Payment

Payment is due as agreed at the time of booking, either in advance, on the day of service, or via an agreed invoicing schedule for commercial or recurring clients.
We accept the payment methods listed at the time of booking (e.g., bank transfer, card payment, or cash).
Late payments may incur an administrative fee and may result in suspension of ongoing or future bookings until settled.

4. Cancellations & Rescheduling

We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule a booking.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the quoted price, to cover the reserved time slot.
If our cleaning team is unable to gain access to the property at the agreed time through no fault of our own, this will be treated as a late cancellation and charged accordingly.

5. Access to Property

You are responsible for providing safe and reasonable access to the property at the agreed time, including keys, entry codes, or being present to let our team in.
Please ensure the property is reasonably clear of clutter and valuables are secured before our team arrives.
We ask that any pets be secured during the cleaning visit for the safety of our staff and your animals.

6. Our Service Standards

We aim to deliver a thorough, professional cleaning service on every visit, carried out by trained and vetted cleaning staff.
If you are not satisfied with any part of the service provided, please notify us within 24 hours so that we can arrange a re-clean of the affected area(s) at no additional cost.
Complaints raised after 24 hours may not be eligible for a free re-clean, but we will always aim to address any concerns fairly.

7. Liability & Insurance

Super Deep Clean holds public liability insurance to cover accidental damage caused directly by our staff during the course of providing services.
Any damage or breakage must be reported to us within 48 hours of the service being carried out, along with reasonable evidence, so that we can investigate and resolve the matter.
We are not liable for damage resulting from pre-existing faults, general wear and tear, or items that were not disclosed as fragile or requiring special care.
We are not responsible for the loss of unsecured cash, jewellery, or valuables left accessible during a cleaning visit.

8. Cleaning Products & Equipment

Unless otherwise agreed, our team will bring standard cleaning products and equipment. If you require the use of specific products (e.g., for allergies, sensitive surfaces, or personal preference), please let us know in advance and provide these where necessary.

9. Health & Safety

For the safety of our cleaning staff, please inform us in advance of any household hazards, ongoing building works, infectious illness in the property, or any other conditions that may affect the safety of our team during their visit.

10. Pricing Plans

Where fixed pricing plans are displayed on our website (e.g., Basic, Pro, or Entry plans), these reflect a general guide to inclusions and starting prices. Exact pricing for your property will be confirmed following an initial consultation or assessment, and may vary based on location, property size, and specific cleaning requirements.

11. Data Protection

We collect and process personal information (such as your name, address, and contact details) solely for the purpose of providing and improving our cleaning services. We do not sell or share your personal data with third parties except where required to deliver our services or comply with the law. For more details, please contact us directly at info@superdeepclean.co.uk.

12. Website Use

All content on this website, including text, images, and branding, is the property of Super Deep Clean unless otherwise stated, and may not be reproduced without our permission. We aim to keep information on this website accurate and up to date, but we do not guarantee that all content is free of errors at all times.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page, and continued use of our services after changes are posted constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Us

Super Deep Clean
26 Milverton Gardens, IG3 8DS
Email: info@superdeepclean.co.uk
Phone: +44 7943 703984